Tom Button (Franklin, TN)

From the designer, Julie, to the floor crew led by Leo, everyone wants to know that you’re satisfied with the work they’re doing! They are very communicative and desire your feedback at every step of the flooring process. The installation crew was amazing! They’re perfectionists. They took the time to explain every process they were about to do so I would be able to see what their goal was, which was my satisfaction. They asked if I had questions and were more than happy to answer any and all questions. If I wanted something different than what they explained, we stopped the process to discuss which options were available and what was going to be the best option for my situation. For example, I had a header that separated two rooms. I wanted to keep the headers and run new hardwood to those headers. Leo took the time to explain that lacing the wood into the old would add value to the entire home since it would look like the floors were continuous and all installed at the same time. This was a no additional cost option that I wasn’t aware of and gladly took their advice! They were right, it looks amazing and Leo and his crew made sure to get the right coloring and final coating to make the new floors blend into the older floors!

Leo and his crew also repaired a large scratch on my older floors with meticulous care. They treated each board individually and precisely, making sure I was completely happy with the outcome! I’ll be having them come back again soon to complete more new hardwoods in the raining rooms in my home!